Communication and its Techniques

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Deepthi Sharma wrote on 6/4/2021 12:00:45 AM in Soft Skills | Read 891 times.
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Communication is the act of developing meaning among entities or groups with sufficiently mutually understood signs, symbols, and semiotic conventions.

The techniques of communication are :

Keep silent:

The most common mistake everyone makes in communication is replying too soon. But Staying silent after hearing a statement encourages the other person to go on and offer us more information. So we should wait until the other person has gone silent for about 10 seconds before replying or asking follow-up questions.

Ask questions:

Asking questions has two major benefits in communication: first, they help us find out the information we want and second, it shows the other person that we are interested in what they have to say, which keeps the conversation going. The more questions you ask, the better you will understand the subject being discussed. 

Listen actively:

Hearing the words coming out of someone’s mouth isn’t always the same as listening. Listening implies engagement and acknowledgment. Nodding, repeating what has been said, and asking questions, are all active listening strategies that improve the quality of the conversation and increase the amount of information that you will be remembering. 

Give feedback:

In almost any work environment, feedback is a crucial part of the workflow. Knowing other people’s opinions, hearing their suggestions, and offering your own in return is what leads to progress and development. Ask additional questions to make sure you understood everything right, then offer advice for improvement instead of tearing down other people’s work.

Show empathy:

Work environment can be stressful and overwhelming, which is exactly why we need to show empathy to one another. Empathetic communication builds trust among coworkers while encouraging people to keep doing the best, even when that doesn’t seem to be good enough. 

Stay enthusiastic:

Keeping a positive attitude is always important for effective business communication. Successful interactions with bosses, teammates, or clients require expressing a high level of enthusiasm. 

Watch your body language:

Body language is a huge part of nonverbal communication that shows how you actually feel during the conversation. Besides that, it also makes the difference between someone who is in a position of power and knowledgeable, and someone who has little understanding of the matter discussed.

Build Rapport:

If you want people to listen and understand what you are saying, you need to do more than speaking. You need to build connections or rapport. Show interest in your conversation partner and they will return the favor. Knowing who you are talking to, what is their background, and what are their interests will give you a clear idea of how to approach any subject in order to actually reach them. 

Goal setting:

Goal setting gives your communication team the power to say “no” to projects that undermine or distract from your company’s strategic goals. It also gives you the confidence to say “yes” to the right idea, the grounds to build consensus across teams and the satisfaction of knowing your work is leading the organization in the right direction. 

Use the proper tools for an effective business communication:

Today, face to face interactions is frequently being replaced with digital communication. The channel we choose for that purpose is crucial for the effectiveness of communication. Therefore, many companies rely on team communication apps to handle their daily communication needs. Besides saving time, team communication apps have other great advantages, such as equal access to information in real-time and for future reference, unaffected by the geographical location of team members. 

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